Shipping & Return Policies

Attention International Customers: Due to the pandemic and recent tax legislation abroad, we have made the difficult decision to halt shipping internationally. We apologize for the inconvenience, however, we thank you for your understanding. We are still equipped to ship to Canada.

Return Policy

  • Prior to returning an item, please contact us by filling out the form here

  • Unopened and unused stamps and dies may be returned for a full refund within 14 days of the purchase date

  • Refunds will be issued to the original form of payment minus any promotional discounts and shipping fees

  • Return shipping fees are the responsibility of the customer (USPS First-Class Mail is recommended for small items)

  • Once approved, please return your items in the original packaging to address specified in our email communications

    Defective Items

  • If you believe you received a defective item, please contact us by filling out the form here

  • Replacements are sent for items deemed defective at no additional cost to you

  • If you’d prefer a refund, and it is within 14 days of the purchase date, please send the item back to the address above and we will issue a refund to the original form of payment minus any promotional discounts and shipping fees

Shipping Policy

  • All domestic orders are shipped via the United States Postal Service

  • Please note that due to the pandemic, your package may be delayed

  • Please allow 2-5 business days for your order to ship

  • Shipping notifications with tracking information are sent to the email address used at checkout

  • Please be aware that Right at Home is not responsible for packages once they are shipped

  • If you believe your package was misdelivered or stolen, please contact USPS to file a claim

International Shipping

  • Due to the pandemic and recent tax legislation abroad, my shop is only equipped to ship to Canada via United States Postal Service First-Class International Mail

  • We apologize for the inconvenience, however, we thank you for your understanding